Returns & Exchanges
Return the item in original condition within 7 days of initial purchase.
Follow these steps:
- Request a Return Authorization by emailing us at rachel@rachel-walters.com, or calling us at 804-539-3376. Provide us with your address so we can create a free shipping label for you to send the item back to us.
Your package should be sent to the following address:
Rachel Walters Collection
509 Katahdin Drive
Lexington, MA 02421
To make an exchange, place a new order online and reach out to our team (rachel@rachel-walters.com) for a Return Authorization number to return the item you no longer want.