Returns & Exchanges

Return the item in original condition within 7 days of initial purchase.

Follow these steps:

1. Request a Return Authorization by emailing us at rachel@rachel-walters.com, or calling us at 804-539-3376. Provide us with your address so we can create a free shipping label for you to send the item back to us. 

Your package should be sent to the following address:

Rachel Walters Collection

509 Katahdin Drive

Lexington, MA 02421

To make an exchange, place a new order online and reach out to our team (rachel@rachel-walters.com) for a Return Authorization number to return the item you no longer want.