Returns & Exchanges
Items Purchased Online
Returns are free, easy and always accepted, no questions asked.
Return the item in original condition within 20 days of initial purchase.
Follow these steps:
- Request a Return Authorization number (RA) by emailing us at email@example.com, or calling us at 804-539-3376. Provide us with your address so we can create a free shipping label for you to send the item back to us.
- Clearly mark your RA at the bottom of the Return Form (which will be emailed to you once you contact us).
Your package should be sent to the following address:
Rachel Walters Collection
509 Katahdin Drive
Lexington, MA 02421
To make an exchange, place a new order online and reach out to our team (firstname.lastname@example.org) for a Return Authorization number to return the item you no longer want.