Returns & Exchanges

Items Purchased Online 

Returns are free, easy and always accepted, no questions asked.

Return the item in original condition within 20 days of initial purchase.

Follow these steps:

  1. Request a Return Authorization number (RA) by emailing us at, or calling us at 804-539-3376
  2. Clearly mark your RA at the bottom of the Return Form (which will be emailed to you once you contact us).

Your package should be sent to the following address:

Rachel Walters
269 W 90th St, Suite 2A
New York 10024

To make an exchange, place a new order online and reach out to our team ( for a Return Authorization number to return the item you no longer want.

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