Returns & Exchanges
Items Purchased Online
Returns are free, easy and always accepted, no questions asked, EXCEPT FOR MASKS, which are all sales final.
Return the item in original condition within 20 days of initial purchase.
Follow these steps:
- Request a Return Authorization number (RA) by emailing us at firstname.lastname@example.org, or calling us at 804-539-3376. Provide us with your address so we can create a free shipping label for you to send the item back to us.
- Clearly mark your RA at the bottom of the Return Form (which will be emailed to you once you contact us).
Your package should be sent to the following address:
Rachel Walters Collection
509 Katahdin Drive
Lexington, MA 02421
To make an exchange, place a new order online and reach out to our team (email@example.com) for a Return Authorization number to return the item you no longer want.