Returns & Exchanges

Items Purchased Online 

We offer free returns for online orders!

Online orders must be received within 14 days of purchase to be eligible for a return. Follow these steps to initiate a return:

  1. Request a Return Authorization number (RA) by emailing us at contact@rachel-walters.com, or calling us at 804-539-3376
  2. Clearly mark your RA at the bottom of the Return Form (which will be emailed to you once you contact us).

Your package should be sent to the following address:

Rachel Walters
269 W 90th St, Suite 2A
New York 10024

To make an exchange, place a new order online and reach out to our team (contact@rachel-walters.com) for a Return Authorization number to return the item you no longer want.

Sale merchandise is considered FINAL SALE and is not eligible for return or exchange.

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