During COVID-19, due to the change in the nature of our operations, namely making face masks, shipping will be charged at checkout in the amount of $3.50 no matter how many masks you order.
All orders are shipped Monday - Friday, excluding holidays.
We currently accept Visa, Mastercard, Discover, PayPal, Amazon Payments and Google Pay. We cannot accept checks, cash or money orders. Your transaction will be processed once we have confirmed product availability, and received credit authorization.
Once your credit card is authorized, you will receive a confirmation email. Orders are sewn as they are received. This takes 3-4 business days. Your order will be shipped as soon as completed. Due to high order volumes of masks during COVID-19, we ask for your patience as Rachel Walters Collection is down to 1 employee, Rachel herself, during the crisis. Please note that your order will be shipped only once payment and delivery details have been approved.
All domestic orders are shipped using USPS. We are unable to re-route packages once they have been shipped, so please check all shipping details carefully before submitting your order. Transit time estimates do not include weekends or holidays. We do not offer Saturday delivery. We are not responsible for unanticipated delays due to conditions such as weather or air travel delays.
Please note orders are not shipped with signature required. The customer should designate a reliable address for package delivery. Rachel Walters Collection is not responsible for any lost or stolen packages shipped without signature required that note delivery confirmation to the correct shipping address. We are also happy to revise any shipping address as long as the request has been made before the order ships.
Only valid commercial and residential shipping addresses will be accepted. Orders addressed to warehouses or freight forwarders will be cancelled.
Rachel Walters Collection is not responsible in the event of any delays in shipping or delivery due to force of nature or other uncontrollable events.